Help?! My computer screen is showing vertical and horizontal dotted lines and it has never done this before. It looks like math graph paper. On 10/22/14 I installed Java Script 7.0 because I succommed to a pop up. Could this be the problem? My system has really slowed down and I have no idea what's wrong. I have Webroot Secure Anywhere installed and active and scanned an no known threats. Any ideas?
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Hello and Welcome to the Webroot Community.
I assume you're referring to Java, rather than Javascript? You should only download it from here ensuring you uncheck any 'extras' offered. Latest is v8.25. You may have installed a PUA (Potentially Unwanted Application) via the pop-up you responded to. Please see: Java
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
I hope this helps!
I would try first to uninstall Java, and see if that helps, but if Webroot is not detecting anything it would be best to contact Support. You may have an issue with the Graphics card also, by what you describe.
Let us know if you have any questions.
p.s. It may be advisable to change your username for this Public forum. Thanks.
I assume you're referring to Java, rather than Javascript? You should only download it from here ensuring you uncheck any 'extras' offered. Latest is v8.25. You may have installed a PUA (Potentially Unwanted Application) via the pop-up you responded to. Please see: Java
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
I hope this helps!
I would try first to uninstall Java, and see if that helps, but if Webroot is not detecting anything it would be best to contact Support. You may have an issue with the Graphics card also, by what you describe.
Let us know if you have any questions.
p.s. It may be advisable to change your username for this Public forum. Thanks.
If it's not malware then it could be a video card malfunction. I've seen strange things like this happen right before the video card fails.
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