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This article has been reviewed and updated by APruneau on February 24th, 2020.

 

For instructions on locating your keycode, click here.

 

If your keycode ripped or tore when peeling the sticker off the back of the box, check the back of the box for a code starting with WBR. This is usually located near a barcode on the box. This WBR code can also be found near the bottom of your Best Buy receipt from when you first obtained our software.

Once you have that code, send a message to Webroot Support and include that WBR code in your message. With that code, we will be able to send you a copy of your keycode.

Not able to find a WBR code? If you purchased Webroot at Best Buy, call Best Buy at 1-888-237-8289. If you purchased Webroot from another vendor, send a message to Webroot Support for assistance, including in your message where you purchased Webroot from and the part of the keycode that remained intact. A proof of purchase may be requested based on your situation.

 

 

If your keycode is on the back of the box then it is a Best Buy version and not purchased through another vendor. Other versions of Webroot have the keycode on the inside of the box and are not covered by any stickers. It should also be noted that Best Buy versions are activated at the time of purchase as opposed to other versions which are activated upon first install. Users of the Best Buy version should install as soon as possible after purchase (once they get their keycode, of course).

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