Hi! My mouse is going crazy, all over the screen. I ran Webroot malware scan twice and found no problems. What else can I try?
Page 1 / 1
Hello kathe_byrd, and Welcome to the Webroot Community.
Is it a wired or a wireless mouse? If it's a laptop have you tried with just the trackpad to see if it's ok when not using the mouse? It could be a driver issue, can you try updating (or uninstall/reinstall) the mouse driver in Control Panel>Device Manager.
If it's a wireless mouse, it could be the battery needs replacing in it.
Please give us more info, regarding Operating System, wired/wireless, if what I've said above doesn't work, and we'll take it from there. Thanks.
Is it a wired or a wireless mouse? If it's a laptop have you tried with just the trackpad to see if it's ok when not using the mouse? It could be a driver issue, can you try updating (or uninstall/reinstall) the mouse driver in Control Panel>Device Manager.
If it's a wireless mouse, it could be the battery needs replacing in it.
Please give us more info, regarding Operating System, wired/wireless, if what I've said above doesn't work, and we'll take it from there. Thanks.
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.