Hello rosemarie, welcome to the Webroot Community!

 

That is rather odd indeed... WSA is very small and very stable, however once in a while an incompatibiity issue does happen.

 

It also might just be a problem with the WSA install itself.  Would you be willing to try to do a clean install to rule this out?

 

• Make sure you have a copy of your Keycode
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

 

If this does not help, you may want to submit a Trouble Ticket for Webroot Support to take a look and try to identify any incompatibility issues that may be present.

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