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Hi, I am Corliss, I got Web Root because I am computer illiterate.

 
Hello Coriiss,

 

Welcome to the Community!

 

Sorry for you having this issue. Yes this can happen when after recovery mode. Since Webroot wasn't installed at that recovery point in time. Was there a reason to go into recovery? Were you having problems with Webroot? But here you can follow these instructions to get Webroot back on your computer!

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,

 

.....................

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