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My Webroot is in scan mode but not scanning files. What do I do

  • 21 December 2016
  • 2 replies
  • 488 views
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My webroot is actively scanning - the numbers are turning but it is not scanning any files.  What do I do?
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Best answer by Dermot7 21 December 2016, 15:57

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Dermot7
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Hello @
 
Are the scans not completing? What tells you that "it is not scanning any files"? 
 
I'd do a clean reinstall as it's so easy and quick, and see if it is resolved for you.
 
Please let us know of further info or questions.
 
  
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish its install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,
 
 
S
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Removed application from my computer-- it is now working fine.

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