Webroot indicates that my pc is virus free but both chrome and IE have been taken over by mysearch.com. HELP!!
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Hello sclancy_pb,
Welcome to the Webroot Community,
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
Hope this helps.
Welcome to the Webroot Community,
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
Hope this helps.
I got the PUP's and other crapware off my computer; but what I really need help with is getting windows working properly again. It looks like I will need to get my windows files out of quarantine. But I'm not sure.
Hi rgarman,
You can Submit a Support Ticket free of charge and they can check this out for you. If you have a active Webroot subscription. The Support Team usually answers within 24-49 hours.
Please let us know how things turn out won't you?
You can Submit a Support Ticket free of charge and they can check this out for you. If you have a active Webroot subscription. The Support Team usually answers within 24-49 hours.
Please let us know how things turn out won't you?
Hi rgarman
Welcome to the Community Forums.
If I may add to what SHerry has suggested...another approach would be to use the System File Checker (SFC) to repair missing or corrupted system files. For more information on this please see this MS Support Article.
It is easy to use, although I would run it in an elevated command prompt...let us know if you need help in doing that) and may be just what you need.
Regards, Baldrick
Welcome to the Community Forums.
If I may add to what SHerry has suggested...another approach would be to use the System File Checker (SFC) to repair missing or corrupted system files. For more information on this please see this MS Support Article.
It is easy to use, although I would run it in an elevated command prompt...let us know if you need help in doing that) and may be just what you need.
Regards, Baldrick
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