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Hello Webroot,

 

I am a long time user of Webroot Secure Anywhere

recently I have run into a problem with this program

deleting a game file called Chainz Galaxy which

I purchased from BigFish games your Webroot

program keeps removing it this is the message:

 

Filename: chainz galaxy.exe

Malware type: Win32.LocalInfect.2

 

I believe this is a false positive.

 

Can you please help me with this.

 

Thanks !
Hello & Welcome to the Webroot Community!!!

 

Any potential false positives need to be reviewed directly by our Threat Team.

Please submit a support ticket, or you can call us directly if you prefer :robothappy:

 

Support Number: 1-866-612-4227 M-F 7am?6pm MT

Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Hi JP

 

I submitted a support ticket

thanks for your help.

 

cf
My pleasure!



Please feel free to let us know what the resolution is 😃

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