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I will be getting a new PC very soon and I am wondering how difficult it will be to transfer the webroot account to the new PC?

Also it will have Windows 10 and I was again wondering about any problems that may result.

Thanks..

 

Tony
Hi Tony3

 

Please have a look here to Deactivate your other PC. and then follow below:

 

Please follow the steps below closely in terms of installing WSA on the target system/machine!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online during the install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot 
There will not be any issues with Webroot on your Windows 10. But please read this KB article https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/I-ve-upgraded-to-Windows-10-and-the-Edge-browser-isn-t-showing/ta-p/210239

and here https://community.webroot.com/t5/Techie-KB/Everything-you-want-to-know-about-Windows-10-but-are-afraid-to/ta-p/211016

 

 

 
Good news it seems.

So I shouldnt have to disable Windows Defender nor change the firewall settings.

 

Tony
Hi Tony3,

 

If you have another AV installed on Windows 10, it will automatically disable Windows Defender.  It will not allow you to have both enabled at the same time.  This is a function of Windows, not Webroot. The same will be true of any AV you install on Windows 10.

 

If you uninstall Webroot (or other AV you have installed) Windows Defender will automatically come back active if it was set for that, OR it will provide you a system notification that action is needed in order to either turn Windows Defender back on or re-enable/re-install your other AV.

 

In short.. with another AV installed and active, you can't enable Windows Defender, but it will be there if the other AV is turned off or uninstalled.

 

If you want toi run Windows Defender then you will need to do a registry change as shown here https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Run-WSA-alongside-Windows-Defender-on-Windows-8-Windows-8/ta-p/23058

 

The firewall portion of WSA does not run under Windows 8, 8.1 or Windows 10.  This is because Microsoft has built those OS's to not allow 3rd party firewalls to actually do anything, the built in Windows Firewall handles all of it.  There is no need to enable the WSA Firewall on those operating systems, nor can it be done.

 

Hope this helps?
Thanks for the information.

I don't know much about Windows 10 and how it reacts.

Good to know it should be a hassle free switch over.

 

Tony

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