I have 18 days left on my old subscription, so I bought a new subscription and added the new key to both the app and the web console. The problem is that the app only sees the new subscription and tells me I have 365 days remaining instead of 383 (365 + 18) days remaining. The web console show both as separate subscriptions, one with 18 days remaining and one with 365 days remaining. I did the same thing last year and they were added together, how can I make that happen again this time?
Thanks.
Hello
Welcome to the Webroot Community,
My best advise is to Contact Webroot Support and see if they will add the remaining days to your subscription. Otherwise maybe
Webroot Support:
Call 1-866-612-4227 M-F during business hours (MST).
Hope this helps?
Sherry is correct in saying that support can add the subscriptions together. I do not have this power myself, unfortunately but it’s a quick fix with support. I’d go ahead and ask them if there’s another method needed for you to get this result on your own next time.
-Keenan
Sherry is correct in saying that support can add the subscriptions together. I do not have this power myself, unfortunately but it’s a quick fix with support. I’d go ahead and ask them if there’s another method needed for you to get this result on your own next time.
-Keenan
Thank you
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