New user question

  • 10 January 2014
  • 1 reply

Why, when I open Webroot, does it always say the it found and cleared 27 infections.  If I look at it daily, it says 27 infections cleared.  A week later - 27 infections cleared.  Why 27 each time I check?

Best answer by Rakanisheu Retired 10 January 2014, 10:16

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Userlevel 7
That number that you are talking about is the total number of threats that have been removed by Webroot in total since its installed and NOT the number that has been removed in that scan.
You can reset that number by running the following process:
1) Open the Webroot program
2) Click on the cog icon to the right of Utilities
3) Click on the "View Statistics" option
4) Click the reset button