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Is support going to help me?

 
Yes please drop us a email or call. If the client isnt removing an infection its normally not a good thing.
I have no idea what the hell you are asking me to do!

 
Hello jjrichard, welcome to the Webroot Community!

 

Yes, Support will help.  If the WSA software itself is dirctly advising you to contact Support, please do so by submitting a Trouble Ticket.  Please do not run another scan, change any WSA settings or clear your stats unless directed to do so by Support: they may need the data as it currently is in order to assist you further.

 

EDIT: @ beat me again 🙂  Thanks Roy :)

 

 
@ wrote:

I have no idea what the hell you are asking me to do!

 

Hello jirichard,

 

Welcome to the Community!

 

 

 

 This solution addresses Webroot SecureAnywhere http://sw.nohold.net/Webroot/Images/wsa_icon.png





Trojans are malware programs that initially appear legitimate, but perform an illicit activity or facilitate unauthorized access to a users’ computer systems once installed.

If you suspect you have an infection on your machine, click here to see Webroot's free virus removal options.

 

https://www.webrootanywhere.com/servicewelcome.asp?

 



 

 

 

Regards,
Hello!

 

Please refer above.  We have a couple of replies there, including one directly from Webroot.

 

 NOTE:  Multiple posts have all been merged onto this one thread.  
How do I clear a virus you cannot clear automatically?

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