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  Sometimes WSA becomes grey w/red exclamation and says scan is required. Realtime shield, web shield and firewall are off ...but without scnanning and in less time it takes to type this it has become enabled and green again. I did nothing. At first i thought it was my homebuilt quirky windows 7 PC but I just installed windows 10 LTSB evaluation and it happens here also... I have not had any viruses ever and have had 8.1, 7,xp, and 10 installed and different times and still have it happen ...
Hello Rhaegon, Welcome to the Webroot Community Forum. :D

 

I would try a Uninstall / Reinstall on one of the computers. If that fixes the problem do it to the others. If the problem is still there Please submit a Support Ticket or Contact Webroot Support to sort this problem. 

 

To do a Uninstall / Reinstall:

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
Reboot once again

 

HTH,

Dave.;)

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