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Everytime I click on a picture and document it will not open, it tries, the circle goes round and round.  I just purchased the lifetime webroot and he said I would have one month free support.  What to do?  I never had this problem before.
Hello and Welcome to the Community Forum,

 

May I ask where did you purchase Webroot? From Best Buy or Webroot? Best Buy ussually gives you a 30day support but only  for Webroot issues. And Webroot Support gives you free Support for as long as your subscription is active. To be honest I haven't heard of lifetime supscriptions. Have you @?

 

I don't believe that Webroot would stop you from opening your photos or documents. I did find a Microsoft help article posted here with some good information.

 

You can also go to System Restore? Have you done a scan with Webroot?

 

 

 

 

Kind Regards,

 

 
Hi Sherry

 

I have heard of some third party suppor companies selling unsuspecting clients what appear to be lifetime licenses to WSA but to be fair this seems to be a rarity.  Still it would be a good thing to understand from where the license was purchased as that should indocate the correct course of action going forward.

 

Regards, Baldrick
Sherry, I was having trouble with my computer and clicked on  PC help icon and they had Webroot as a source to check in to.  I talked to someone there at Webroot and rather than pay for subscription yearly I was told I could do a lifetime subscription, I chose that options and paid for it. with a credit card.   I did not get it from Bestbuy only on line with Webroot.

I did all this online with Webroot and they fixed my computer problem from remote accress but since that I have not been able to click on a picture in my photo alburms and bring it up. .   I have not done a scan through Webroot or down a restore. Thanks you for your suggestions. 
Thank you. I will call Webroot.
Hello caabear131,

 

Thanks for getting back to us and I'm sorry for any inconviences.

 

If you want you can also submit a Support Ticket and put in this link so they will know what issues you are having. Or call them. Whichever is best for you. https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/pictures-and-docs-wont-open/m-p/194971#M15085

 

 

Please let us know how things turned out won't you?
Sherry, thank you for your support.   Got it fixed. Thanks
Hello Again!



That's awesome news! ;)



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