@ wrote:

I have installed the free trial for my pc and two other components on my pc, but i'm still getting one pop-up after another.

Hello vivdenise,

 

Welcome to the Communinty Forum,

 

I do recommend Adblock Edge for Firefox and Adguard AdBlocker for Chrome also for Internet Explorer there is AdBlock Plus in which works very well. Also a favorite of some is ublock for Chrome

 

Please read the information below that the community has put together!

 

 

What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you.  There is NO CHARGE for this for valid WSA license holder.

 

 

Please let us know how yoiu are doing and if you need anymore help!

 

 

Regards,

---