Hello @mkirshner59 Welcome to the Webroot Community Forum.

I see that you stated that you submitted a Customer Service inquiry. Since you say that your computer skills are not advanced, it might be better to contact Webroot Support by Phone. Webroot can always do a remote to your computer and they can fix the problem and all you would have to do is sit back and watch.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH,

Dave

Thanks for this very helpful tip. Webroot voice message says that they are indefinitely unavailable, so there is no help coming from them. There is just a voice recording, and then they hang up.

I just tried the number and it’s working fine.

Call 1-866-612-4227

If from another country choose from here near the bottom of the page: https://www.webroot.com/us/en/about/contact-us

HTH,

I just tried the number and followed the prompts to Support and I got the same results as @mkirshner59 did, recording and hang up. I’m wondering if the Colorado fire has anything to do with this.

https://community.webroot.com/water-cooler-8/colorado-wildfires-349828

Still works fine from Ontario, Canada but it says it’s closed still for the Holiday’s as you go through the prompts to get to support? @TylerM 

 @mkirshner59 We were closed for the holidays but we have been open this week. 

I just called 1-866-612-4227 and was able to get through after picking consumer support options 2/1/4 and remained on the line

Thanks Tyler!