problem with a pop up

  • 29 January 2015
  • 1 reply

we renewed a couple of weeks ago and window keeps popping up to scan and when trying to says we need to renew

1 reply

Userlevel 7
Hi karebare
Welcome to the Community Forums.
This does appear to happen from time to time and just to make sure that it is not an issue with the install I would recommend that you uninstall WSA and then clean install it following these instructions carefully:

  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
If this fails to resolve the problem, you may need to contact Support for assistance.
If your subscription is directly through Webroot, you will need to contact Webroot Support.  You can do so by submitting a Support Ticket if you have not already done so, or by phone during business hours.  (The online Ticketing system is manned 24/7)
If your subscription is through Best Buy Subscription Software services, you may need to call them at 1-800-GEEK-SQUAD.
Please let us know how you get on.
Regards, Baldrick