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Hello,





I renewed the software and followed all of the instructions. It accepted and verified the key code. However, when I bring up the webroot window, although it says "Protected" it also states underneath that my subscription has expired. So I want to make sure the software is actively running on my PC. and those messages are conflicting with each other.
Hello @helpfromwebroot Welcome to the Webroot Community Forum. ☺️

Did you reboot your computer? If you haven't, please reboot. I'll also ping our forum Administrator @LLiddell to see if things are right on the backend of your account.



HTH,

Dave.
@helpfromwebroot would you mind private messaging me your keycode and/or email that it's registered to? I'll check and see if it's been activated or not, and we can start there.
Thank you for the quick reply. yes, Rebooting did not seem to help at all. Still got the conflicting messages. I do have the keycode for you but not sure how to private message you? I'll surf around the site to try and figure that out.
Okay I just sent the key code via a private message. That was easy to do. Thank you, LLiddell, for looking into this.
Thanks for all the explanation and right now I am on the same boat as you were few months ago. I went to MVA to renew my license and somehow they were not able to verify my status, I have all the documents presented and after scanning MVA was not able to verify the status.
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