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I have scans scheduled for 8 pm and it works just fine, takes 2 minutes or less, however during the day for the last week at random times Webroot will run a scan that takes just under 2 hours.

 

Is this related to a problem Webroot has found or something in the settings I may have missed?

 

 
Hello @

 

Welcome to the Community Forum,

 

This doesn't sound normal for Webroot.

 

EDIT:Can you tell me what settings you have set by going here to the PC User Guide . Is it a Deep, Full Normal or Quick?

 

Would you mind uninstalling and doing a clean install of Webroot to see if this is the problem. It should only take you 5 minutes. Ok?

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,
Thank you, Sherry

 

Will do a clean install and see if that resolves the problem. 
@,

 

Can you tell me what setting you have Webroot Scanning on first?
Default - Deep scan 
Hi K1988,

 

Ok try the clean install. Thanks!

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