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Two days ago I found a Ransom email that said that the “perpetrator” had installed malware called Drive By.  What made me open the email is that it had noted a password for my email I had previously used.  Today on my home phone, yes still have one, I was getting calls from my OWN number.  I did not answer.  Tonite I saw this email that says it was from AT&T with no logos and stuff stating that my account was going to be deactivated.  I have sent a message to AT&T.    I believe the perpetrator is jacking with my computer.  How do I fix this?  Can someone from Webroot look at my computer to see if it is infected?

 

I forgot to say they wanted $1500.

 

Hello@Tammie Welcome to the Webroot Community Forum.

Please send in a Support Ticket to Webroot. When you send in a Support Ticket a Webroot Log will automatically be sent also. They will look over your logs to see what is happening on your computer.

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

Two days ago I found a Ransom email that said that the “perpetrator” had installed malware called Drive By.  What made me open the email is that it had noted a password for my email I had previously used.  Today on my home phone, yes still have one, I was getting calls from my OWN number.  I did not answer.  Tonite I saw this email that says it was from AT&T with no logos and stuff stating that my account was going to be deactivated.  I have sent a message to AT&T.    I believe the perpetrator is jacking with my computer.  How do I fix this?  Can someone from Webroot look at my computer to see if it is infected?

 


For me they asked $15000

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