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Hi,

A week ago I turned on my laptop trying to access some of my files I found all the icons changed and every folder have a file DECRYPT_INSTRUCTION.txt saying my files are encrypted and I have to pay someone to send me a file to unencrypt my files and they want me to send 300£. I found a local online company NiwTech https://www.niwtech.com they offer to have a look they contacted me the next day saying my data cannot be recovered even from windows restore as it was off and they suggested me to not pay the Ransomware I bought webroot but nothing changed. is there is any way to recover my files?

Hello @Mico1981m 

 

Was Webroot installed before all this happened? If yes then please Submit a Support Ticket and maybe they can do something. If no then Webroot can’t help you.

 

HTH,

Hi,

No it was after I got the virus or Ransomware I had only windows defender but I contacted other people I think I want be able to get my files back I think 

Thank you 

Hi,

No it was after I got the virus or Ransomware I had only windows defender but I contacted other people I think I want be able to get my files back I think 

Thank you 


In most cases even if you pay the Ransom you will not be able to get your files back. Good Luck and please let us know how it goes.

 

And I don’t trust the place you were visiting: https://www.brightcloud.com/tools/url-ip-lookup.php

 

 

WhoIs Information

  Domain Name: niwtech.com Created Date: 2020-05-19 Name Servers: ns1.ukm34.siteground.biz, ns2.ukm34.siteground.biz Registrar Name: tucows, inc.

Thanks,

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