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Question guys: my console sometimes turns brown and the yellow triangle is on the "account' area - then it will go back to normal, i.e. green. what's going on? Thnx

 

EDIT: I just read that Brown means -  An important function has been disabled.  and it's occasionally on my Account tab...  any ideas?  (besides someone disabling my account on occasion?   ha ha -  paranoid?  no, not really)  I will change my pw...
Hello xania,

 

Welcome to the Community Forum,

 

Please go to the User Guide for explanation. Have you ran a Webroot Scan? Here's more information from the User Guide.

 

Also have you rebooted your PC?

 

Will you get back to us and let us know if this is still occuring?

 

 

Kind Regards,
Hi!  yeah, I've ran a scan - and it says nothings wrong
and i've rebooted several times... it's been happening since i've renewed... you don't suppose something happened there?
I have also deleted the program and reloaded it - and it's still happening
Hello xania,

 

Not sure if renewing would cause this issue. Would you mind doing a reinstall of Webroot? It's relatively easy.

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
 

Please get back to us and let us know how you are doing ok?
ok
Hello Again @ 

 

 

If you are having any problems with Webroot installing or you aren't sure how to do this, then I'd advise a Support Ticket free of charge with an active subscription and the Support Team will get this up and running properly for you.

 

 

Hope this helps and that you aren't having any troubles reinstalling.

 

 

 

Regards,
Thanks Sherry. Looks like I'll have to do a Support ticket. I did everything like you said - and it's still acting up.



Again, Thanks for your help 🙂
Hello and Welcome to the Webroot Community!

 

May I ask where you renewed WSA from? From Webroot or could it be a Best Buy Subscription via Geek Squad?

 

Thanks,

 

Daniel 😉
Hi xania,



Sorry I couldn't help out more!



Come on back and let us know how things are going or just to drop by. ;)



Have a nice day!



Kind Regards,

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