Realtime Shield must be disabled for Retrospect backup to work

  • 30 January 2019
  • 1 reply

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Retrospect backup can't write to the backup destination (DRobo) when Realtime Shield is On. Backup works fine if Realtime Shield is off.

I have both Retrospect.exe and retrorun.exe marked Allow.

This is Windows 7 Pro 64 bit.

Any ideas on what to try?

Best answer by ProTruckDriver 30 January 2019, 06:08

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Userlevel 7
Hello Tom45, Welcome to the Webroot Community Forum.☺️

Since you have it set to "Allow", you probably need to get some files whitelisted. This can be done by Webroot Support.

Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
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