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My webroot symbol has a large red explanation point within the symbol. I entered new card number, copied new keycode and hit activate. Still have red symbol in logo. What's up? I just use it for a desktop computer and really like the service.

 

Here's my email ( removed for privacy reasons) AM I PROTECTED STILL WITH THIS SYMBOL PRESENT?
My Webroot is messing up this morning too,  It is not opening my anywhere folder and the analyzer is not completing it's task.

Wonder if Webroot servers are having an issue this morning?
I was having problems with error codes this morning as well. Go to Ask a question and type in ' error codes '. This will give a list of error codes that may occur. Your code may be listed. It instructed me to restart my pc twice and then reopen Webroot. This did fix my issue. Good Luck!
@ wrote:

My webroot symbol has a large red explanation point within the symbol. I entered new card number, copied new keycode and hit activate. Still have red symbol in logo. What's up? I just use it for a desktop computer and really like the service.

 

Here's my email ( removed for privacy reasons) AM I PROTECTED STILL WITH THIS SYMBOL PRESENT?

Hello @ 

 

Welcome to the Community Forum,

 

The red sysmbol means that one or more critical items require your intervention. Your Webroot needs to be activated. Here is the PC User Guide for Symbol color changes and how to get Started EDIT: Are you able to check the Quarantine? Do you have any threats?

 

Did you purchase from Best Buy or Webroot?

 

Please Contact Webroot, and  click here to submit a Support Ticket. or call https://tel:18776126009

 

Best Buy 1.800.Geeksquad

 

 

Hope this helps.
No issues with any of the servers and everything is running as it should be from what I can see. Remember we are cloud based so we are not fixed to one server. 

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