Hello KurtBergman

 

Bing.vc homepage got on your computer after you have installed a freeware software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this browser hijacker.

For example, when you install VPlay, you will also agree to change your browser homepage and default search engine to http:Bing.vc

However when you uninstall VPlay from your computer, your web browser’s default settings will not be restored. This means that you’ll have to remove Bing.vc homepage from your favorite web browser manually.

 

My best advice is to Submit a Support Ticket and they will check this out for you free of charge with your active Webroot subscription.

 

You can also call Webroot here http://www.webroot.com/us/en/company/contact-us

 

https://tel:18666124268

Mon-Fri 7:00 AM to 6:30 PM (MST)

Sat-Sun 7:00 AM to 6:00 PM (MST

 

Hope this helps?

 

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fixed it using Malwarebytes software. 

not a happy customer

 

 

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Hi there KurtBergman.

 

Sorry to hear that you are not a happy camper. I am not sure if Webroot felt this Bing.vc was a virus or it would of stopped it. I am not a expert or a Webroot Support associate.  I am a Volunteer...Not sure why Webroot didn't catch this.

 

Webroot may of felt that this was a nasty PUA hijacker. If I may show you what the Forum has written up about such PUA's,

 

What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.

 

For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.

 

I also read that this is quite difficult to remove yourself. usually in these cases Webroot Support would take care of this for you.

 

Again we aploigize for any inconvience.

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