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Hi, just a simple matter.  Webroot came up red and said my subscription had expired.  So hit download and then the Red Webroot came up again.  Not sure what to do I actually thought it hadn't downloaded so after looking at my installations I actually download it four time.  Non-techie here.  I was able to click on scan my computer and it did so.  Does the Webroot turn green again or stay red?  I know silly question but I'm curous.  I went to my bank statement and did see my payment was taken out.

Thank,

Sandy4327

 
Hi Sandys4327

 

Welcome to the Community Forums.

 

May I check thorugh whom you purchased the WSA version that you use and if you renewed through the same supplier? Also, as a result of renewing did you receive a new keycode?

 

Also exactly what were you downloading and where from?

 

Regards, Baldrick

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