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I thnk I got hacked today.  lost a lot of apps, including my webroot, against my will.  whoever did this to me, put Norton on my computer.   I was in the middle of asking for help with my hp officejet 5610 all in one printer....that was stuck in queue.

I clicked on windows update pop up..thinking it would help.       HELP.   please help me restore webroot, and give Norton a good toss.    Thanks
Hello gaspiper,

 

Welcome to the Community!

 

Lets try to uninstall Norton. Can you go to the Control Panel/ Programs /Norton /uninstall? Is it listed under Norton or Symantec?

 If you have problems uninstalling Norton let us know. Reboot after uninstalling. Ok?

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,

 
@ wrote:

I thnk I got hacked today.  lost a lot of apps, including my webroot, against my will.  whoever did this to me, put Norton on my computer.   I was in the middle of asking for help with my hp officejet 5610 all in one printer....that was stuck in queue.

I clicked on windows update pop up..thinking it would help.       HELP.   please help me restore webroot, and give Norton a good toss.    Thanks

Hello and Welcome to the Webroot Community!

 

I'm sorry but that sounds so silly if you think it's true it's best to Submit a Support Ticket right away and they can tell you what's going on! Did you let someone have access to your PC like from a phone call and some fake support person and they had you install some software so they can see what's on your PC?

 

Thanks,

 

Daniel 😉

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