Hi Uzekamanzi

 

Welcome to the Community Forums.

 

Would you please be a little more specific as to which log file or files you are referring to  as there a a few in use by WSA? If this relates to the Threat and/or Scan logs then I have never come across the issue before.

 

If a reboot of your system does not yield results then I would suggest that you try an uninstall/clean reinstall to see if that will resolve it. If you would like to the please follow these instructions carefully:

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Do let us know if that helps and if not then we will try to provide further assistance.

 

Regards, Baldrick

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HAve done all that you said and it now works but the whole thing started as a misunderstanding (so often the case with software!!)

 

I thought that I was specifying that Webroot should always save the log files for scans, threats etc. by ticking the box in the utilities/reports section.

 

It turns out that by clicking the relevant box, you are only saving a specific log file. That was why the system was "hanging" - I failed to notice that I had to put in a name for the log file - really stupid of me.

 

Thanks for your help & sorry for wasting your time.

 

 

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Hi Uzekamanzi

 

No worries...no question is a waste of time...;). After all we are all learning...always.

 

Glad to see that you ahev figured it out and are now sorted.

 

Regards, Baldrick

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