@ wrote:

scan is only processing 2 or 3 files and then shutting down ?

Welcome dtclough to the Community Forum,

 

Are you running Windows OS if you are I'd recommend a clean reinstall of Webroot.

 

an you please do a clean reinstall of WSA and Please follow the steps closely!

 

• Make sure you have a copy of your Keycode
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

If Running a Mac install here : http://anywhere.webrootcloudav.com/zerol/wsamac.dmg

Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this for you.

 

If you want to issue a Support Ticket Here

 

Thanks,

 

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