Scan says some devices are not functioning and may need to be reinstalled

  • 4 October 2021
  • 6 replies

When I run the Webroot scan, how do I find what the results tell? How do I find the devices that are not functioning in order to fix them?


This is one thing that I find frustrating about Webroot. It scans, but never gives enough information to fix the issues found. 


Best answer by TripleHelix 5 October 2021, 17:05

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6 replies

Userlevel 7
Badge +63

Hello @psmorgan58 


Are you running the Business version or the Consumer version?


Consumer: Save a Scan Log:


And the Online Console:


Business Online Console:



I am using the consumer version.

Userlevel 7
Badge +63

Hello @psmorgan58 


Did you want to try a clean reinstall!


Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Go into Safe Mode and Delete these Folders if they are there!
  • C:\Program Files\Webroot Folder
  • C:\ProgramData\WRData Folder (Hidden Folder)
  • C:\ProgramData\WRCore Folder (Hidden Folder)
  • Boot back into normal mode
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Info in case you don’t know how to go into Safe Mode:


Please let us know if that resolves your issue?


Userlevel 7
Badge +63

Hello @psmorgan58 


By any chance were you doing a scan with System Analyzer? If so just ignore what it says because it’s just a basic tool and there is nothing you can do with the results, personally I don’t use it and it’s a waste.

Triple Helix-thank you. It appears that is exactly what is occurring. IYHO should I do a uninstall and reinstall in this case?

Userlevel 7
Badge +63



If it’s from System Analyzer then there’s no need to do a clean reinstall, but it is up to you as I like to do clean re-installs of WSA every once in a while. If you do then follow the instructions above that I posted.