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I don't know why this is happening, but whenever I scan my computer, the scan never finishes and is instead always stuck at 97%. Have tried shutting it down and rebooting, but still doesn't even bother to finish. Before, it was stuck at 99% and that also wouldn't finish. Even left it running overnight and was also stuck and 99% too. What is going on here? Is something wrong or am I doing something wrong to the antivirus?
Hello MikaelaArsenault, Welcome to the Webroot Community Forum.

 

Please try a uninstall / Clean install of WSA.

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not then Please Submit a Support Ticket and they will help you sort your issue!

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.
Thanks ProTruckDriver. It was actually the processes on my computer and had way too many of them running.
You're Welcome @ Glad you have it sorted. ;)
I forgot to mention that I had the Windows version because I have a Windows computer. Sorry.

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