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I have a client running on a MacBookPro 15-inch 2018, running MacOS Ventura 13.6.3. They are running WSA Latest version 9.5.12.227:1704. The scan shows no issues, but there are constant Suspicious Activity reports popping up. For example: This file is a system owned file, marked RW for System, and read only for everyone else, so only system should not be able to change it. Yet it generates warnings like this one: 
 


This is not the only 1, there are others. Same warnings, different programs updating. This has just started showing up in the last week or so.  Here is another: 
 



Anyone have an idea why these warnings are showing up all of a sudden? Even as a Mac expert, I am stumped on this one because I do not know the internals of WSA. Help please. 

 

Very sad… @Jeremiah Voris and @macdonaldj why?

Very sad… @Jeremiah Voris and @macdonaldj why?

I can’t run WSA on my Mac because of the System Requirements, not supported running macOS Catalina. When I started running WSA long ago on macOS El Capitan and High Sierra I had no problems., everything worked perfect.  When Apple announced they are dropping all 32 bit apps and going to all 64 bit apps, to me it seemed Webroot got far behind the ball and started having problems since the change to 64 bit. This is only my observation since I don’t know what’s happening under the hood.

@ProTruckDriver 

We have deployments out on Catalina. We use the following download for MAC OS Catalina

https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/latest/WSAMACSME.dmg

 

Regards
John H

@ProTruckDriver

We have deployments out on Catalina. We use the following download for MAC OS Catalina

https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/latest/WSAMACSME.dmg

 

Regards
John H

For Consumer:

 

Mac Download Link:

https://anywhere.webrootcloudav.com/zerol/wsamac.dmg

 

Wonder if it matters because the file size are very different?

 

Click on picture to see full size.

 

 

@TripleHelix 

I think the link I provided is the business one.

So those in business use the link I provided and those in Consumer version use your link. Both very helpful for Catalina users. 

 

:-)

@TripleHelix

I think the link I provided is the business one.

So those in business use the link I provided and those in Consumer version use your link. Both very helpful for Catalina users. 

 

:-)

Keycode will still work and your link has the larger installer so to me your link is best.

yeah the keycode would still activate and based on that it will either provision to Consumer or if a business/MSSP, will provision to that console. 

Neat. 

https://www.webroot.com/us/en/legal#sys-reqs

 

I must say we have Webroot running on many different client Macs ranging from intel to Apple silicon and luckily not having the experience @MajorHavoc has.

Although we do get multiple scans running occasionally and the agent not updating itself unless I intervene manually per Mac. Also find the web portal doesnt communicate with the agent (or vice versa) without me manually remoting into each Mac and forcing it to report in.

Biggest bug bear is the inability to quarantine or resolve threats remotely and having to remote into each Mac to resolve them.

Certainly the Mac side needs some love.

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