Skip to main content
To Customer Support To Customer Support
As of recent my computer scans have slowed down significantly. It usually takes about an hour at most to complete a scan, but now my scans are lasting almost 6 hours and still not finishing. I am concerned there is either something wrong with my computer or something wrong with the program. Is anyone else having this problem? 
Hello and Welcome to the Community Forum,

 

This doesn't sound good at all..therfore Please follow these instructions closely.

 

 

Can you do a clean reinstall of WSA?



 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

 

Kind Regards,

 

 

 
Hello and Welcome to the Webroot Community!

 

May I ask if you are doing the Default Deep Scan or a full scan? And if doing the default deep scan then do as Sherry asked you to do. As you can see mine scanned in 36 seconds.

 

Thanks,

 

Daniel ;)

 

Reply


Terms & Conditions