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Hello, I uninstall Spy Sweeper out of my computer. I had used it back in 2009. When I uninstalled it and restarted my computer I coudn't connect to the internet. So I did a system restore and Spy Sweeper and the internet worked. I again uninstalled Spy Sweeper and restart and the internet is not working again.

 

So I look in event viewer. I notice that the two times I uninstall Spy Sweeper something happen to the DCOM. It says "The server {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E} did not register with DCOM within the required timeout.

Guide - 1B562E86-B7AA-4131-BADC-B6F3A001407E

EventID - 10010

 

 

 
Hello tacke, welcome to the Webroot Community!

 

As you may know, Spy Sweeper is an old Webroot product and is no longer available or supported.  In terms of removing it, there are a couple of options:

 


  1. If you still have time remaining on your license, you may be able to migrate/upgrade to one oft the current products.  Try using the Uninstall Utility.  This utility is meant to help in removing the old 'legacy' products like Spy Sweeper to migrate the software to the current product.
  2. If the uninstall utility doe not correctly remove Spy Sweeper, and so you still have the same problem following removal, submit a Trouble Ticket to have Webroot Support take a look and help remove Spy Sweeper.  This is a free service as long as you have a valid license/key code.
I hope this helps, but if you have any other questions or issues please let us know.
Thank you the first option worked. I download and installed WRUpgradeTool and restarted and was able to use the internet.
@ wrote:

Thank you the first option worked. I download and installed WRUpgradeTool and restarted and was able to use the internet.

Glad to hear you got it fixed, with @ 's guidance, and many thanks for letting us know.

 

Drop in and see us again anytime hopefully, as this is a very friendly community 😃 Just to 'hang about' or ask questions you might have. Thanks.

 

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