Hello paulbenson,

 

Welcome to the Webroot Community,

 

Would you please do a uninstall/clean reinstall of Webroot just to see if Webroot is the issue?

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Please let us know if that resolves your issue?

 

Thanks,

 

 

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Hi paulbenson

 

Welcome to the Community Forums.

 

Personally, before uninstalling WSA, I would go to the Task Manager, and under the Processes tab check to see if any one or couple of processes are consuming your memory and/or CPU. If they are then I would make a note of them and then post back here so we can review them for you.

 

If one of them is WRSA.exe then that is not normal and the uninstall/clean install suggested by Sherry is the way to go.

 

Regards, Baldrick

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