Hi shargraeb

 

Welcome to the Community Forums.

 

What does the Subscription status say on the main app panel...how many days left do you have? That should indicate whether your subscription is about to expire and in how long.

 

Not sure what to make of the "thought i repaid it in sept or oct". If you did renew then and it was a true renewal, i.e., adding more time to your existing keycode then you should have seen the number of days of Subscription increased shortly after the renewal going through. If that has not happened and yo believe that you have made a payment then you should first check with your bank/credit card provider to make sure that the payment was indeed taken.

 

Once you have checked that post back here with the results.

 

Regards, Baldrick

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why can’t I find out or change my secret code word.the one that asks me for the first and fourth letters or like that.keeps giving me error notices?

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Hello @wardzala 

 

It’s best to Submit a Support Ticket and they will sort it out for you!

 

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