My computer screen is frozen with message to call 844-600-6224 because it states my computer is infectedwith malware. Checking the phone number on a second computer, the number is bogus.  How do I removed the message from my computer?

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Hi dgruendl

 

Welcome to the Community Forums.

 

This is a definitively a SCAM.  No reputable company sends emails, pop ups, or phone calls of any kind advising that you may have a problem.

 

If you clicked anything links, allowed them to remote into your computer, or went to any web sites then please submit a Support Ticket ASAP (now would be a good idea....) so that the Support Team can look into that for you and help you rid yourself of this annoyance.  It is also possible that you have picked up a PUA (Potentially Unwanted Application) which is generating the message/popup...and again the Support Team can investigate & look to resolve the issue for you.

 

If you are interested in more information on this topic please ask; we have some ready and prepared for the benefit of users.

 

Regards, Baldrick

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Welcome to the Community dgruendi,

 

EDIT Baldrick was on this ..Thanks Baldrick!;)

 

THIS IS A SCAM!!  Neither Microsoft nor any other company sends emails, pop ups, or phone calls of any kind advising that you may have a problem.

 

If you clicked anything links, allowed them to remote into your computer, or went to any web sites please submit a Trouble Ticket ASAP.  (Now would be a good idea....)

 

If you would like more information, read on (After submitting that Trouble Ticket.....)

 

NEWS ARTICLE: Tech Support Scams are on the rise.

 

 

Microsoft never issues this type of warning or email or anything of a sort!  Please see the following link for Microsofts official word on this:

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

 

"Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.

 

Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using.

 

Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable."

 

Also see Avoid scams that use the Microsoft name fraudulently

http://www.microsoft.com/security/online-privacy/msname.aspx 

 

 

For more information here iwhat the United States Federal Trade Commission has to say on the subject::

http://www.consumer.ftc.gov/articles/0346-tech-support-scams

 

"In a recent twist, scam artists are using the phone to try to break into your computer. They call, claiming to be computer techs associated with well-known companies like Microsoft. They say that they’ve detected viruses or other malware on your computer to trick you into giving them remote access or paying for software you don’t need.

 

These scammers take advantage of your reasonable concerns about viruses and other threats. They know that computer users have heard time and again that it’s important to install security software. But the purpose behind their elaborate scheme isn’t to protect your computer; it’s to make money."

 

This scam is common and has been around for quite a while.  Here is a good Webroot Blog article from April 2013 by Threat Researcher Roy Tobin.

http://www.webroot.com/blog/2013/04/30/fake-microsoft-security-scam/

 

Also to help with these issues it's best to install an Ablocker like Adblock Plus for most Browsers: https://adblockplus.org/

 

Thanks,

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No worries, Sherry...main thing is to get the correct information to the OP...and twice the same information is better than none at all...it is all about Teamwork...:D

 

Baldrick

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