Since that time I have been able to convert more than ½ dozen users to Webroot.
After trying them all, both free and paid, I believe Webroot to be the very Best Security software available, along with the Best User Support and User Friendly Forum in the industry.
I do have some minor issues however with the 30 day nag renewal screen, not for myself, but Family members and converts. And of course the renewal fee structure.
Firstly it can’t be too difficult of a coding procedure to reduce the nag screen to 10 days or less and get rid of that crappy Brown nag screen with the exclamation symbol?
Along with being a Beta tester, I purchase a 5 pc license annually for non tech family members who each year, when the 30 day nag screen starts to show, the phone calls start coming in from them, and the new converts, when their nag screen hits.
Secondly the renewal costs (Leads to price shopping). When clicking the renew now link, in the user interface, for a 5 pc license, takes me to the site that has my keycode pre entered, and a renewal fee of $79.99 US. If I click on the little x to the right of the price I get re-directed to a new link that offers me the same 5 license code for $51.99 US. The other options are utilizing a VIP Code $39.99 US, or using the re-sellers site $29.95 US, a $50.00 US annual saving. Both of which gets me a new 5 license keycode and not a renewal. Then it’s still an irritation of being subjected to the nag screen color and contacting support to have the old keycode removed when it expires.
It seems to me that it may be prudent to offer RENEWAL customers loyalty discounts of some sort, when renewing/purchasing directly through Webroot, hitting the renewal button, having the 30 days automatically added to the current keycode, reversing the nag screen, all without having to contact support.
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Best answer by JamesG
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