Hello ?

 

Welcome to the Webroot Community,

 

I would advise contacting the support team so they can gather the necessary logs and investigate.



How did Time Warner contact you..by email or phone and are you sure this is legitimate? Because Webroot should be able to detect this.

 

Please contact support and they can look into this for you.

 

Support Number: 1-866-612-4227

Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

 

EDITED: Please read this article on the subject of Botnets: http://www.webroot.com/us/en/home/resources/tips/pc-security/security-what-are-bots-botnets-and-zombies

 

Hope this helps?

 

 

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