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Have had Webroot for years. Recently "TrustworthyIt's Safe to Go Ahead" preamble is showing up on my browser searches with Firefox 127.0.1. It's preceding every search result and makes my reading of the search results harder and more confusing; the green check mark has always been, and is now, more than sufficient to show safe sites.

Please tell me how to get rid of the "TrustworthyIt's Safe to Go Ahead" preamble.

Thank You

Hello @arclight 

 

Try this first: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox if it doesn’t work then contact Webroot support!

 

Webroot Support:

Submit a ticket 24/7/365 it’s the best way!

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MST)

 

Also phone numbers from around the world: https://www.webroot.com/us/en/about/contact-us

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks,

Hello @arclight 

 

Try this first: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox if it doesn’t work then contact Webroot support!

 

Webroot Support:

Submit a ticket 24/7/365 it’s the best way!

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MST)

 

Also phone numbers from around the world: https://www.webroot.com/us/en/about/contact-us

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks,

Thank you. This appeared to resolve the issue.

Great to hear 👍

Cheers,

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