Hello Tedgorka,

 

Welcome to the Webroot Community,

 

Can you explain in more detail what your issue is?

 

Otherwise would you please try a uninstall/reinstall of Webroot?

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Please let us know if that resolves your issue? I want to mention also that you can always Submit a Support Ticket and they can assist you free of charge with your Webroot subscription.

Or call Webroot:

https://tel:18666124268

Mon-Fri 7:00 AM to 8:00 PM (MST)

 

Thanks,

 

 

---