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Hi everyone im Linda
please help
Hello krissy, welcome to the Webroot Community!

 

There can be a couple of things going on here....

 

Where did you purchase the new key code?

 

What version of WSA was on the computer before, and what version is your new key code for?  (I particularly want to know if ONE, but not both copies, was a Best Buy Subscription version)

 

Let me know and we will try to go from there 🙂

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