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Had an older version of Webroot, which expired.  I bought an updated version and installed it.  However, I cannot add a PC, and it says that I have 0 PC's protected.  For some reason, when I try to download the software to add a PC, it brings me back to my expired prescription.  

 

Any advide would be much appreciated.  
@ wrote:

Had an older version of Webroot, which expired.  I bought an updated version and installed it.  However, I cannot add a PC, and it says that I have 0 PC's protected.  For some reason, when I try to download the software to add a PC, it brings me back to my expired prescription.  

 

Any advide would be much appreciated.  

Hello spdurrigan

 

Welcome to the Community Forum,

 

Have a look at the User Guide. Also I would unninstall older version and reinstall Webroot as follows.

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this for you.

 

Thanks,

 

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