Hello,

 

We were given an older Gateway laptop and it came with Webroot installed. We want to use another vendors malware / virus protection but find that the installed version of Webroot gives us grief.

 

When I tried to uninstall it, a message came up that only the network administrator can remove it. No such thing on my home network.

 

I tried using C:Program FilesWebrootWRSA.exe" –uninstall  and got the same message.

 

I downloaded the removal tool and was messaged that the program was unistalled but it is still there. Ran it as adminstator but the results were the same.

 

In desperation, I removed all the referances to webroot in the registary and it still came back.

 

I am out of options. 

 

I don't know what the serial number is so can't use the cloud tool to remove the sofware either.

 

Any ideas?

 

Henk