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/my husband just bought and downloaded webroot for 3 pc's. The one on mine cp expires in 39 days, do i need to wait till then to upload his or can i do it down? and if so how do i do that?
Hello and Welcome to the Webroot Community!

 

How many has your husband used 1 or 2 out of the 3? And what is your current product WSA-AV only, WSA-ISP or WSA-Complete? Please look at this list and let me know! http://www.webroot.com/us/en/home/products/compare also how tell what you have: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C12_MyAccount/CH11a_ViewingAccount.htm then I can give you better information.

 

Thanks,

 

Daniel 😉
He has only used 1 out of the 3 and I have ISP
@ wrote:

He has only used 1 out of the 3 and I have ISP

And the new keycode is it ISP as well? The reason I ask is it's best to Submit a Support Ticket and get them put together but add the time to you current in use Keycode because once you enter his Keycode you will loose your Passwords if you use the Password Manager and they will sort it out for you even getting the extra time from your keycode so it will be for more than a year! Also you can point them to this thread using this link: https://community.webroot.com/t5/forums/replypage/board-id/WSA-AV/message-id/8280 and please let us know when everything is setup to your satisfaction!

 

Thanks,

 

Daniel 😉

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