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Hello.  When I use my USB drive, the files show up as shortcuts.  When I try to delete, they pop back up.  How can I fix this?

 

Thanks!
Hello LoriMangus,

 

Have you scanned your USB drive with Webroot?

 

if you search Google your issues you will find information about this .but I would do a sfc /scannow to make sure your files are okay. https://support.microsoft.com/en-us/kb/929833

 

 

 

Hope this helps?
Thank you for the response.  Yes, I have scanned all of my USB drives with WebRoot.  None show any viruses or infections.  However, I ran into this problem while overseas (my other laptop was stolen and that is where the issue first showed up) and the same USB drives are what I mistakenly used. 

 

I am not overly confident on doing these types of things myself, but I am capable.  I am looking for step by step directions, if possible.  I am preaching on Sunday and do not want to infect the computer at the church with the drive I have...

 

Thanks!

 
Hello LoriMangus,

 

If you are worried about a virus on your computer you can always Submit a Support Ticket free of charge with your active Webroot subscription.

 

They will gladly check this out for you. .

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