@ wrote:

This isn't anything our Team has seen any cases of.



I suggest you first try doing a clean Uninstall/Reinstall of Webroot to see if that resolves the issue.

@ wrote:

Argh, sorry to hear that. @



Please do let us know once they have a chance to review and get back to you.

@ wrote:

All history is stored locally within WRData in C:ProgramData.

Regards,

Webroot Advanced Malware Removal Team

____________________________________________________

 

What does Waiting for process events... mean?

@ wrote:

@ wrote:

Argh, sorry to hear that. @



Please do let us know once they have a chance to review and get back to you.

Sure, when I hear back.  I'll update thread.

 

Edit:  Webroot Support (Mar 13, 2017 16:34)

 

Hello,

According to the report from your system, Webroot is having trouble communicating with the internet.

** Note: Uninstalling and reinstalling SecureAnywhere may reset [......].

This should resolve the issue you reported. If not, please send us another message to let us know so that we can assist you further.

Thank you,

The Webroot Technical Support Team

_________________________________________________

 

I had already sorted View History....blank window (3rd time) with clean reinstall.  

Um, does "trouble communicating with the internet" mean History is stored Online?

 

FWIW ~ I think Webroot Support may have read in the log that wsalogs.exe could not upload first run. 

I run router Firewall set at Maximum Security.   Log Gathering Utility will not upload at Max.

After setting Firewall to Typical Security.  Log Gathering Utility uploads okay. 

 

During the three times when View History was blank window.  I was able to browse as normal.  I had no trouble communicating with the net. 

 

Where is History stored? Local in WRData or Webroot side Online?

 

 

 

 

 

 

@ wrote:

@ wrote:

What other security apps are you using in realtime with WSA? Personally I have never seen this issue in all the years of testing WSA. Something your using or something your doing is affecting WSA.

NoVirusThanks ERP

Sandboxie

@ wrote:

@ wrote:

You know WSA is a Full Cloud Anti-Malware and needs to be connected to the Internet.

__________________________________________________________

 

@ wrote:

@ wrote:

@ wrote:

You know WSA is a Full Cloud Anti-Malware and needs to be connected to the Internet.

__________________________________________________________

 

And your question is?????

@ wrote:

@ wrote:

@ wrote:

@ wrote:

You know WSA is a Full Cloud Anti-Malware and needs to be connected to the Internet.

__________________________________________________________

 

And your question is?????

Your statement was I need WSA net connection.

So, I'm showing wrsa net connection.

 

@ wrote:

after machine Restart

perhaps, Execution History Reset on my setup is happier with machine Restart

YMMV

@ wrote:

@ wrote:

That doesn't mean it's connected. One of your other Security Programs is affecting WSA so go find out which one and let us know as I don't use either one.

Sure, when I find out which of my other programs is affecting WSA. 

I'll update thread.

Maybe KeePass is affecting WSA.  I usually have KeePass riding in system tray.

I've run Sandboxie, NoVirusThanksERP and KeePass for years.

 

Thanks

@ wrote:

@ wrote:

@ wrote:

That doesn't mean it's connected. One of your other Security Programs is affecting WSA so go find out which one and let us know as I don't use either one.

Sure, when I find out which of my other programs is affecting WSA. 

I'll update thread.

Maybe KeePass is affecting WSA.  I usually have KeePass riding in system tray.

I've run Sandboxie, NoVirusThanksERP and KeePass for years.

 

Thanks

Great now we are getting somewhere! I feel it's NoVirusThanksERP and check to see if you can set WSA exclusions within NoVirusThanksERP and also check within Sandboxie for the same.

 

 

@ wrote:

@ wrote:

And do you have your other Security Programs running at the same time now? May I ask what Language you speak as it seems we are not on the same page and could be a language barrier? It's hard to understand what you are trying to say and it's not only me.

Yes, Sandboxie, NoVirusThanksERP and KeePass are active. 

 

I write and speak my native language. 

 

re: Something your using or something your doing is affecting WSA.

Anything is possible. 

 

 

@ wrote:

@ wrote:

@ wrote:

And do you have your other Security Programs running at the same time now? May I ask what Language you speak as it seems we are not on the same page and could be a language barrier? It's hard to understand what you are trying to say and it's not only me.

Yes, Sandboxie, NoVirusThanksERP and KeePass are active. 

 

I write and speak my native language. 

 

re: Something your using or something your doing is affecting WSA.

Anything is possible. 

 

 

So you speak English? I don't think KeePass would affect WSA but the other 2 could!

@ wrote:

@ wrote:

@ wrote:

@ wrote:

And do you have your other Security Programs running at the same time now? May I ask what Language you speak as it seems we are not on the same page and could be a language barrier? It's hard to understand what you are trying to say and it's not only me.

Yes, Sandboxie, NoVirusThanksERP and KeePass are active. 

 

I write and speak my native language. 

 

re: Something your using or something your doing is affecting WSA.

Anything is possible. 

 

 

So you speak English? I don't think KeePass would affect WSA but the other 2 could!

Sure, the other 2 could?.  Just not obvious to me, at this time. 

 

Webroot Support (Mar 15, 2017 18:05)

What does Execution History Waiting for process events....mean?

This means the agent is in the process of decoding the DB that contains Execution history recorded by the agent. It is possible based on the configuration that this file can exceed the amount cached and could take a very long time to process.

Webroot Sr. Escalation Engineer