Skip to main content
To Customer Support To Customer Support
I have had reboot for 2 yrs now, it had been working fine..but now I have a virus or malware that reboot let in or hasn't been able to remove or quaranteen. My computer is slow and it took over my internet home page "sweetpaks" i went to the settings and deleted it there and I checked under programs and its not there.  But it seems to keep coming back.  Help!!
Hello marissaortiz,

 

Welcome to the Community,

 

Can you tell us if you have any error messages?

 

Why do you think you have a virus?

 

Would you be able to provide us with more information?

 

Pleae get back to us so we can provide you with more information,

 

 

Best Regards,
I actually think its a malware..it took over my search engine.. it won't let me make google my search engine.  My computer has slow down.  My computer tells me that there is a program dowloading, but there is nothing showing any downloads.  I just tried updating Java it tells me to that my computer has to finish downloading another program.
It would probably be best if you were to submit a Trouble TIcket at time time.  If a WSA scan has not been able to detect and remove anything, it would be best to let Webroot Support take a look.

 

 

Reply


Terms & Conditions