Hello @kal Kalimada 

May I ask what is W2? This is the Webroot SecureAnywhere forum. We need more info to be able to help you.

Thanks,

Sorry , W2 is Webroot, which I just purchased , but I have no formal training

Okay can you tell me for what devices you are using WSA on? PC, Mac or Android? Please add any other needed info such as are you having issues? Where did you purchase your copy of Webroot?

This is the Product Guide for PC: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ScanningForMalware/ScanningForMalware.htm%3FTocPath%3DScanning%2520for%2520Malware%7C_____0

Other Guides: https://docs.webroot.com/us/en/home

Thanks,