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I recently updated my PowerDVD13 to allow me to play a new Blue-ray. Every time I try to play it, however, Webroot pops up with an infection warning for 'W32.Trojan.Gen' and PowerDVD freezes. What's going on and how do I fix this?

 

Edit: Also, after that notification, a scan comes up with nothing.
Hello HoneyMead

 

Welcome to the Webroot Community,

 

I am just wondering where or what Website that you updated PowerDVD13 from? Did you check this link here? http://www.cyberlink.com/support/powerdvd-ultra/patches_en_US.html

 

If you continue to have this issue then please Submit a Support Ticket free of charge with a Webroot susbscription and they can check this out for you.
Yes, that is where I downloaded the update from.
Hi HoneyMead,

 

Then my best advice is to contact supporet via a support ticket or call:

 

https://tel:18666124268

Mon-Fri 7:00 AM to 6:30 PM (MST)

Sat-Sun 7:00 AM to 6:00 PM (MST)

 

Sorry I could not assist you further.

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